Dawn Bjork Buzbee
The Software Pro®
Microsoft Certified Trainer (MCT)
Certified Microsoft Office 2010 Specialist (MOS 2010) Master Instructor
Certified Microsoft Office 2007 Specialist (MOS 2007) Master Instructor
Microsoft Certified Application Specialist (MCAS) Instructor
Certified Microsoft Office Expert
Certified Women's Business Enterprise (WBE)
WOSB (Women-Owned Small Business) Certified
Loaded with tips, tricks, shortcuts & other
What do you and your organization need to accomplish? Where do you want
to go? Are you spending too much time struggling with files in a new
version of Microsoft Office? Would automating your work simplify
important processes? Does your staff need to get up to speed on new
software programs and projects such as the latest versions in Microsoft
Office? Is a special project on the back burner
because staff already has too many demands on their schedule? The Software
Pro® will be your partner to help you reach your software and
Extensive consulting experience includes one-on-one software coaching
for Microsoft Office, Windows, Adobe Acrobat;
development of technical training documentation; special projects; consulting on
the concepts and best use of available software programs; customization
of Microsoft Office applications including Excel macros; Word macros and
templates; on‑site high-end technical support; webinar and video
training development and presentations, and more. In addition, The Software
is a Microsoft Certified Trainer (MCT), a
popular software speaker, and the author of 8
Recent and Current Projects
- Company-wide, customized, on-going
large group presentations and training on Microsoft Office 365, Microsoft Office 2010,
Microsoft Office 2007, and Windows 7 deployments
(updates) with focus on new features and changes that most
significantly impact users.
- Consulting on business processes and best use of desktop
- Other customized new software roll-outs and updates
(including Windows 7, Adobe Acrobat, and internal proprietary
on change management and executive and staff coaching; groups from 10
- Create and update Microsoft
Access objects for menu-driven membership reporting applicatoin.
- On-going remote support for
applications and projects; support provided by phone, e-mail, and
- Updates and customization of
company Microsoft Word templates including macros, styles, and other
- Coaching, training, and implementation
of Microsoft Excel macros.
- Project management, training, and
custom documentation for a $3 million proprietary client database program
for large public agency.
- Advanced, customized Microsoft Excel training
for regional office finance staff of federal agency on how to more effectively analyze
and evaluate key proprietary data.
"The outstanding combination of technical and people
skills that you possess led to our software update being done on time,
on budget, and with broad support for the changes."
Brian Field, Director
Arapahoe County, Colorado
- Custom documentation and training
for COGNOS reporting tools including COGNOS Query Studio and COGNOS
- Contractor for international oil &
gas firm for 9 years. Provided on-going, on-site
classroom and personalized training, high-end support, executive
coaching, software shortcut references, training guides,
documentation, consulting, special projects, and customization of
applications for over 2,500 employees.
- Managed desktop software training
program for 550 people. Hired and managed training vendors; handled
class scheduling and registration. Performed user surveys and
assessments and personal interviews to research employee training
needs and to evaluate training effectiveness.
- Microsoft Access database design
and development for contact tracking database for science curriculum
center with funding from the National Science Foundation.
- Customized, advanced training on
Microsoft Word templates, macros, and customization for technical, scientific,
legal, and administrative personnel.
- ...and others
What solutions do you need?
Contact The Software Pro®
|With over 25 years
experience as a problem-solver, Dawn simplifies complex processes
and delivers clear solutions and content that is immediately useful
and highly understandable.