For Microsoft Office Word 2003
Problem: Can't save changes in Microsoft Word
When you change the workspace in Microsoft Word, the changes are not saved when you quit Word. This customization to the Word workspace may occur when you:
- Create a macro.
- Change the default font.
- Add an AutoText entry.
- Add a toolbar.
In Microsoft Word, these types of custom changes are saved in a system file or template called normal.dot. Installing Acrobat or Acrobat Elements 7.0 can prevent Word from automatically saving these changes.
Even if you are prompted to save the Normal template when exiting Word, when you restart Word, the items that you changed or added are not available.
Issue: Adobe Acrobat and Word
After you install Adobe Acrobat 7.0 (Professional or Standard) or Adobe Acrobat Elements 7.0, Microsoft Word no longer saves your macros, preferences, or custom settings. One suggestion from Microsoft is to uninstall the Acrobat add-in from Word but this is unreasonable as Microsoft Word is typically where most Adobe Acrobat files are created.
This problem occurs in Microsoft Office Word 2003, Word 2002 or XP.
To solve this problem, choose from one of the following solutions:
Solution 1: Install the Acrobat Update
If you have Acrobat 7.0, choose Help > check for updates now to install the update or download the update from the Adobe website at www.adobe.com/support/downloads/ .
Updating to version 7.0.5 (or greater) allows the preferences and customization in Microsoft Word to be saved as expected.
Note: many organizations do not allow individual users to update or install software programs on their workstations. Check with your computer support area or choose from one of the next solutions.
Solution 2: Manually save the Normal.dot file
Another solution is to manually save macros, preferences, and custom settings in Word.
If you infrequently create custom settings in Word, press the [Shift] key and then choose the File menu which changes the Save command to Save All. Pick Save All each time you create a custom setting to ensure that it is available in your other Word documents.
Solution 3: Add the Save All toolbar button
If you frequently create custom settings in Word, add the Save All button to the standard toolbar, and then click it each time you create a macro, preference, or custom setting in Microsoft Word.
To add the Save All button to the Standard toolbar Word:
- Choose Tools > Customize.
- Click the Commands tab.
- Select File from the list of categories, and then select Save All from the list of commands (right side).
- Drag the Save All icon to the Standard toolbar (a position next to the Save button is a great location).
- Click Close.
- Click the button to test it as well as to save these new changes to the normal template.
The Save All toolbar button will appear on your toolbar for all documents.
Several of the Microsoft help resources also suggest solutions that involve making modifications to the Windows Registry. This option, however, should only be explored by experienced support personnel.